Master Matchmakers Privacy Policy

Last revised: October 2, 2026

It's About Time! Master Matchmaker, Inc., doing business as Master Matchmakers® ("we," "us," or "Master Matchmakers"), has created this Privacy Policy to explain what personal information we collect, why we collect it, who receives it, how long we keep it, and the choices and rights you have. It applies to the Master Matchmakers website, the Getting Started form, the client portal and Members' Lounge (together, the "Site"), and to telephone calls, video conferences, coaching sessions, emails, text messages and other communications between you and Master Matchmakers. It does not apply to websites or services operated by anyone else.

If you are a California resident, please also see the section titled "California Residents."

1. Personal Information We Collect

The table below lists the categories of personal information we collect and have collected in the past twelve months, with examples, where it comes from, and who receives it. We collect only what we reasonably need to qualify, represent and match you and to run our business.

Please do not put your last name, street address, email address, telephone number, employer name or financial information in the free-text portions of your profile. Those portions are shown to Members and Clients to whom you are presented.

We do not knowingly collect personal information from anyone under the age of 21. All users must represent that they are at least 21 years old.

2. How We Use Personal Information

We use the personal information described above to:

• determine whether you are a suitable candidate for our services, verify your identity and photographs, and perform background screening;
• represent you to others, present possible matches to you, and facilitate introductions;
• provide coaching and customer support, and communicate with you about your account and our services;
• process payments and keep business, tax and legal records;
• operate, secure, troubleshoot and improve the Site and our services, including quality assurance and staff training;
• send you newsletters, offers and other marketing about Master Matchmakers, which you can stop at any time;
• measure and improve our advertising; and
• resolve disputes, enforce our agreements, protect the safety of our users and staff, and comply with law.

We use sensitive personal information only to perform the services you request, to verify identity and screen for safety, and to secure accounts. We do not use it to infer characteristics about you for unrelated purposes.

3. How We Disclose Personal Information

Members and Clients. Matchmaking requires us to show your profile and photographs to people to whom you may be introduced, according to the visibility choices in your account. Your contact information is exchanged only after you and the other person have both accepted the introduction.

Service providers. We disclose personal information to companies that perform services for us under contract, such as identity verification and background screening, payment processing, website and portal hosting, telephone, video and call recording systems, email and text delivery, customer relationship management, and analytics. They are permitted to use the information only to provide those services to us.

Legal and safety. We may disclose personal information when we believe it is necessary to comply with applicable law, a subpoena or court order, to cooperate with law enforcement, to resolve disputes, or to protect the rights or safety of Master Matchmakers, our staff, our users or others.

Business transfers. Personal information may be transferred to a successor in connection with a merger, acquisition, sale of assets or bankruptcy, subject to this Privacy Policy and to any consent requirement in your agreement with us or under applicable law.

Affiliates. We may disclose personal information to entities under common ownership or control with us, which must handle it in accordance with this Privacy Policy.

What we do not do. We do not sell your profile, photographs, background information or contact information, and we do not give them to third parties for their own marketing. We do not share text messaging opt-in data or consent with third parties.

4. Cookies and Advertising

The Site uses cookies and similar technologies to keep you signed in, remember your preferences, understand how the Site is used, and measure and deliver our advertising. Most browsers let you block or delete cookies through their settings; if you block all cookies, parts of the Site may not work.

We use advertising and analytics technologies provided by Meta Platforms, Inc. and Google LLC. These providers may collect identifiers and internet activity information from your device when you visit our public website so that we can measure our advertising and show our ads to you and to people like you on other websites and apps. We do not allow these technologies inside the client portal, and we do not provide your profile, photographs or background information to advertising providers.

You can limit this collection by blocking or deleting cookies in your browser settings and by using the advertising preference controls that those providers make available in your account with them. Our Site does not respond to "Do Not Track" or similar browser signals.

5. Recording of Calls and Communications

In the ordinary course of our business, we record inbound and outbound telephone calls and other verbal communications between you and Master Matchmakers, including video conferences, coaching sessions and consultations. We record these communications for quality assurance, training, dispute resolution, regulatory compliance, and service improvement purposes.

If you have signed an agreement with us that contains a recording consent, that consent applies to all of your communications with us and no further notice is required. Otherwise, we will tell you at the beginning of a communication that it is being recorded, by an automated message or by our representative, and by continuing with the communication after that notice you consent to the recording. If you do not consent, please tell us at the beginning of the communication so that we can address your request or end the communication.

Recordings are personal information and are retained, used, protected and disclosed as described in this Privacy Policy.

6. How Long We Keep Personal Information

We keep personal information for as long as needed for the purposes described above, based on these criteria:

• Profile, photographs and background information: for as long as your membership or client account is active, and after your services end if you have asked us to keep your profile available for consideration, until you ask us to delete it.
• Identity verification and background screening results: for as long as your account is active.
• Recordings of calls and video sessions: up to seven years after the recording, or longer if needed for legal purposes.
• Contracts, payment and transaction records: up to seven years after the transaction, for tax, accounting and legal purposes.
• Website and device activity: up to 24 months.

We may keep information longer where the law requires it or where it is needed to establish or defend legal claims.

7. Security

We use administrative, technical and physical safeguards designed to protect personal information against loss, misuse and unauthorized access, including encryption of information in transit to and from the Site. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Your information may be stored and processed on computer systems located outside your state or country of residence.

8. Your Choices

Your profile. You may review and update your profile and visibility settings in your account, or ask us to do so. You may ask us to delete your profile at any time by emailing info@mastermatchmakers.com.

Email and text messages. You may stop marketing emails by using the unsubscribe link in any marketing email or by emailing us with UNSUBSCRIBE in the subject line, and you may stop text messages by replying STOP. We will still send messages about your account, your transactions and the services you have purchased.

Changes and deletions apply to our own records going forward. They do not recall information already provided to a person to whom you were introduced or to a payment processor for a completed transaction.

9. California Residents

Master Matchmakers is not a "business" covered by the California Consumer Privacy Act because we do not meet its revenue or data-volume thresholds and do not sell personal information. As a voluntary commitment, and not as a legal obligation, we extend the following courtesies to California residents. We may change or withdraw this commitment by updating this Privacy Policy.

What we collect and disclose. The categories of personal information we collect, where it comes from, why we use it, who receives it, and how long we keep it are described in Sections 1 through 6 above. We do not sell personal information, and we do not disclose it to third parties for their own direct marketing purposes.

Requests we will honor. If you are a California resident, you may ask us to:

• tell you what personal information we hold about you and give you a copy of it;
• correct personal information that is inaccurate; and
• delete personal information we collected from you, except information we need to complete a transaction, comply with law, resolve disputes, or protect the safety of our users and staff.

We will not treat you differently for making a request.

How to make a request. Email info@mastermatchmakers.com with the subject line "California Privacy Request," or write to Master Matchmakers, 6231 PGA Blvd., 104-244, Palm Beach Gardens, FL 33418. We will verify your identity by matching information you give us against information we already hold, such as your account email address and telephone number, and we will make reasonable efforts to respond within 45 days.

10. New York Clients

If you are a New York client, we will not sell, assign or otherwise transfer information or material of a personal or private nature acquired from you without your prior written consent, as provided in your Master Services Agreement. This includes any transfer to an affiliate or to a successor in a business transfer. Your Master Services Agreement controls over this Privacy Policy if they differ.

11. Other Websites

The Site may link to websites operated by other parties. We do not control those websites, and this Privacy Policy does not apply to them. Please review their privacy policies.

12. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. The revised version will be posted on the Site with a new "Last revised" date. If we decide to use personal information we have already collected in a materially different way, we will notify you by email or by a notice on the Site at least 30 days in advance.

13. Disputes

Any dispute relating to this Privacy Policy or our handling of your personal information is governed by the governing law and dispute resolution provisions of the Members' Lounge Agreement or, if you are a Client, of your Master Services Agreement, including the agreement to arbitrate.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, email info@mastermatchmakers.com or write to Master Matchmakers, 6231 PGA Blvd., 104-244, Palm Beach Gardens, FL 33418.